ITIL qualifications are an easy starter - especially for a Helpdesk job. Relatively cheap to do, easy to pass and set you above any other non-technical people applying for a Service Desk role. I'd recommend ITIL Service Management Foundation and ITIL Intermediate Service Operations. Develop your technical skills once you get into an organization.
Posts by Fur_Q
1 publicly visible post • joined 8 Jan 2013
Biting the hand that feeds IT
