I had also been cut off from Amazon (uk) after requesting a Kindle repair - which was initially approved.
I was never given a real answer as to why. I wasn't even notified that the repair had been cancelled and the account closed - that required a couple of phone calls.
After more than a week of responding politely and in detail to short, robotic replies telling me what's done is done and to shop elsewhere (because you're not allowed to phone this particular department), one morning I received an email saying the account has been reactivated and sorry for the trouble. Still wasn't given a reason, and naturally, even with the account reinstated, buying books from Amazon has not been appealing.
After being an Amazon customer for a decade, it was a bizarre and unpleasant situation.
Biting the hand that feeds IT
