Re: Natwest alleged the customer did something they shouldn't have ...
This has a long history, the following link shows the problem in 2005 and before.
http://www.theregister.co.uk/2005/10/21/phantoms_and_rogues/
It's no wonder I don't trust the banks, don't get me started on the "Verified by VISA" crap which forces you to give up your rights!