Following my experience with my wife's ID.5, any car from VW with AI software will be a hard-pass for me, because they can't even get non-AI software working well.
The current software on the ID.5 (which is pretty up to date as far as I can tell) is an awful bug-ridden mess and the infotainment system is awful and unintuitive. Switching from my Kia e-Niro to this was a major downgrade.
Just an example of the bugs include:
Voice control thinking you've spoken to it randomly, even when nobody has actually spoken anything. This is actually a distraction.
Child locks randomly turning themselves on and off.
Doors lock randomly when sat in the driving seat, often after you've just unlocked them from inside the car.
Rear door locks randomly not working - there has been a software recall for that that appears to have not done anything.
Constant "updates" for the selected user profile settings requiring you to press ok - I know there is a bugfix for this that the dealers can apply for this, but the dealers are mostly unaware of this.
Automated headlights randomly work or don't work. I just use manual.
Android Auto seems to be an afterthought
Satnav chooses some very odd routes sometimes.
My major bugbear is the infotainment system and settings. It's truly awful. It's a nightmare to find even simple settings and some stuff like the Air Con settings really shouldn't be part of the infotainment. I prefer actual buttons and dials and find pressing the infotainment screen actually distracts from driving when I want the aircon on.
Biting the hand that feeds IT
