Re: Carol Beer
Actually, yes there is. I have had several good experiences in the last month - real people answering the phone quickly and politely, getting the problems solved almost immediately, and following up to make sure everything was okay. Admittedly these were not directly IT related issues, and the companies were small, local businesses, but it still brought a much needed smile to my face. And yes, I would frequent these business again, even if their prices were higher.
Why our tech overlords can't do the same, I'll leave for others to debate.