Re: sorry to repeat
Spot on with the message but a bit near the mark on the delivery...
As one of the unaffected NatWest customers I was impressed with the amount of effort they have made to personally deal with the issues at a local branch level with the extended opening hours etc.
But the fact remains, in any IT support environment change control and QA should have prevented this from happening. Even then where is the DR plan? and the backup to allow a seem less rollback process?
Stinks of cost cutting (read: skills) outsourcing to me.
Biting the hand that feeds IT
