According to a spokesman "it's a different company now"
Not according to a good friend who worked there very recently and left after 6 months.
Pressure from managers to up sell handsets whether the customer needed a high spec model or not (specifically Samsung for the commission)
Told to lie about the benefits of the phone insurance to get the store figures up (gets the area manager a bonus)
Had to use every excuse for the customer not to buy sim only (contracts also get management a bonus)
Above that, the payroll was a mess and not once was his pay correct at the end of the month.
He's worked in retail for nearly 20 years and said this was the worst company buy a country mile.
so what's new pussycat?