Violence threatened against me.
This is from London, UK.
My team had scheduled a major, non-reversable, email update. Well, more of a total email system replacement. We were taking out Lotus Notes and replacing it with a cloud based highly specialised piece of software. We had tested this for months. It was a one way process and it would take some time. As we were a global company with offices in the far east, US and London, the users asked that we do the change over during the day. This way London would face any issues first and handle them
It was explained that this would be a total email shutdown for about 120 minutes. That is, no email in or out whilst the conversion software ran. This was accepted. So we duly got the software team to fly in and do the prep work.
On the day, I walked round all the users and warned them that email would go out at 10am. I told them at 8am, 8:30, 9:00, 9:30 and at 9:50 i asked if there was any reason not tp go ahead. This was our GO/NO GO final call, and all London teams said GO.
Email was shutdown. 15 minutes later the effluent hit the air conditioning, as a company asset was under attack from a nation state. No explanatons here, just that live shots were fired and lives were in danger. Cue the team going postal. It sems that the "total email will be shut down" message failed to register that this also meant Blackberry emails.
Senior person on the desk totally lost it. Stormed over to me and told me to get emails back on line: As in right that moment. I explained, as per our copious briefings to which he has signed his acceptance (yes, phyiscal signatures) we could not restore emails with out risk of lost messages. He stood, right in my face and threatened to break my arms and legs if I did not restore emails. This was in front of my manager and my team. He was perfectly capable of carrying out this threat. But there was nothing I could do at this point. Not without compromising email integrity, which was sacrosanct.
I played it down. Told him I was limited on what I could do. He stormed off, leaving a trailed of F bombs behind him. My immediate superior asked me what I was going to do. "Absolutely nothing because there is nothing I can do. It will blow over". He wasn't happy, but I asked him not to report this to HR.
The technical team, who witnessed this and were quaking themselves, busied themselves and got the system restored less than 30 minutes later, about 45 minutes before when we said. So I was able to tell my protagonist that we listened, acted and got the comms back up. He accepted that we had done our best, appologised, and paid for drinks and food in the local bar late until the night.
I can laugh about it now, but it was a bit scary at the time.