Posts by GlenP

You'll never guess what the most common passwords are. Oh, wait, yes you will

Re: What about username?

Seconded, even worse I've got one where I ended up having to set up a second email address for myself just to log in to a support site.

We have an ERP system for one group company, no problem with my main email address for the support site.

We then implemented the same ERP at another group company but with the financials from the same provider. For no reason I could see they couldn't add the financials package onto my original support account so I had no choice but to set up a new one, and it has to be a live email address. It suited me slightly to keep things separate so easy enough to set up a group mailbox but I can see that in a larger environment it might have caused problems.

So now I have to log in to the support with the correct email address depending which company I'm dealing with at the time.

‘ERP down for emergency maintenance’ was code for ‘You deleted what?’

I very occasionally use direct SQL to update the live ERP or Financial data, usually due to a bug in the software which fails to set a status field correctly, but it's rare. Even then the policy is to make sure I run the criteria as a SELECT first and the ALTER only once that's confirmed (I normally input the change in comments in a script which prevents it being run prematurely by accident).

I can see no reason for any reporting functions to involve manipulating data in the live database - anything complicated needing separate tables is in another database so at the worst there may be an interruption in a report working, never the live systems.

It would be preferable to follow the protocols mentioned above to have two people peer review the changes but when you're the only person in the organisation who knows SQL that's simply not possible, so you have to be meticulous!

VodafoneThree to offshore UK network jobs to India

Re: Offshoring surely needs testing at court!

Changing location of a role is an acceptable reason for redundancy.

They may give you the option to transfer to the new place of work, but aren't necessarily obliged to. Full disclosure, I've been made redundant twice due to my place of work closing and the role being moved elsewhere, in both cases I was given an offer to move but declined.

What counts as a change of location can be open to some interpretation* but I did advise colleagues in the reverse position (they were being TUPE'd without the offer of redundancy when the roles were being moved to another company 20 miles away and with far poorer access) that they should insist on redundancy terms but they just resigned anyway.

*In one case moving a small operation about a mile was considered sufficient for workers to claim redundancy, on the grounds there were no bus services to the new location.

Zen Internet loses unfair dismissal appeal case with former CEO

Re: Bad at capitalism

a company has to grow to be successful

That happened with a former employer around 30 years ago. One of the American corporate's subsidiaries had a 97% market share of a common consumable in the US, which basically meant that within reason they could name their own price so it was profitable business however there was a serious proposal to sell it off as, "They're not contributing to shareholder growth!"

Wiser heads did prevail and they started looking to grow in international markets instead but it was close.

Frustrated consultant 'went full Hulk' and started smashing hardware

Re: Make a stand

The same person tried to insist that we should stop selling 80% of our products, "No business needs more than 50 product lines, most of these we only sell a few a year!"

What he didn't grasp was that we were the market leader and sold a lot of product overall simply because we dealt with the more unusual fittings. If we didn't have those customers would simply go to the cheaper suppliers. I think the sales management put a stop to that one as we'd have lost a lot of big money supply contracts.

Re: Make a stand

Another reason I left the company mentioned in a reply above was the guy who was running the place believed he knew everything and that we had to do what he said. After arguing with him over the use of Kanban* for all our stock control I finally got fed up.

I sat in a meeting where he raised the subject yet again, and confirmed that he believed sales orders should not be taken into account in production planning. I asked him what minimum stock level he'd put on a particular product based on historical usage and he came up with an answer which was as I expected so I asked him, "What about Customer X?" When he basically asked, "Who?" I knew he'd fallen into my trap as they'd just placed an order for about twice the stocking level of that product.

I was already leaving anyway so didn't really care but he got sacked shortly afterwards.

*A system developed largely for controlling line stocks which has advantages provided demand is reasonably steady.

Re: Get out while you can

I declined a relocation option with a former employer and took redundancy largely because they made it clear I would be working on my own, despite the fact we'd had three people in the department not long before. There was a salary increase but simply not enough. They ended up with two people working there before I'd left and they still ended up bringing me back in as a contractor as frankly neither of them had much clue.

I reckoned I was well out of the place and the money I came away with comfortably paid the deposit on a house!

New boss took charge of project code and sent two billion unwanted emails

I had the same from an HR Manager, "There's something wrong with the email, the urgent message I sent to ... in the States three minutes ago hasn't been received!"

I checked the server traces, "It's been sent from this end, I can't control what happens after that!"

She assumed email was like Fax, it connected your computer to the one at the other end and then sent the message, I had to explain it was like the post (the clue is in the name) and there could be delays at any stage,

Email Swamping...

A few jobs ago I'd inherited a setup where a few users had dial up modems and individual email accounts. Clearly this couldn't continue but this was prior to the likes of Exchange Server being readily available (and within budget) and we didn't have the resources to set up our own mail server so I opted for an ISDN-2 connected email concentrator, as they called it. This worked well enough and as it only connected every 15 minutes the call charges were within acceptable levels.

One afternoon however I started getting complaints and discovered the email was being swamped. We only had limited tools but I found the problem after some investigation - ping pong out of office messages! Neither our technical manager or the person at the other end had set the the "only send the message once" switch on their email client (why the heck that wasn't the default is another story). After turning OOF off at our end it took a couple of hours to delete the errant messages from the queue (I couldn't just empty it as there were valid messages in amongst the cr*p).

A strict instruction went out to the email users to *always* make sure the send once switch was set.

Company that made power systems for servers didn’t know why its own machines ran out of juice

I've worked at companies like that! Often it's been when something could be quickly bodged in-house to work round the immediate problem.

"I need a shelf for..."

"No problem, we'll make you one!"

This ignored the fact that plastic bending and welding the shelf cost 3 or 4 times as much in materials plus the labour than it would to have just bought something from the DIY shop over the road.

Techies tossed appliance that had no power cord, but turned out to power their company

AFAIR we never had to prove reason for travel,

Our UK manufacturing plant remained open* and certainly at least one manager was stopped at a police checkpoint and asked why he was travelling (this was during the more severe restrictions). A quick explanation and he was allowed on his way.

*At least one of our customers was providing parts from our products to seven different Covid related projects, including CPAP machines and lab incubators.

BOFH: Recover a database from five years ago? It's as easy as flicking a switch

Re: 5 year old database?

I recently had a request for some data going back to before 2008 (when we migrated to the current ERP system). Unfortunately we don't have the software, a machine capable of running it or anyone who knows how to actually use it! I do have the data locked away and know someone who might have been able to help had it been critical but it was only asking about some material we'd once supplied to a customer and I doubt any info would have been relevant now.

Client defended engineer after oil baron-turned tech support entrepreneur lied about dodgy dealings

Fairly Minor but...

After the small software house and Apricot* dealer I worked for had gone out of business and been taken over I had an early issue with the new finance director** who'd either failed to understand, or ignored, the fact that service contract payments had to be up front. The customer had paid for their contract renewal but she sat on the invoice from Apricot. 4 weeks after the renewal date the customer called us requesting an urgent service call which, of course, Apricot declined to attend as they hadn't been paid. Fortunately it was only a failed keyboard so I was able to package one up and send it overnight to the customer, telling them it would be quicker that way than waiting for an engineer.

The FD was very fortunate, her delay in paying only cost us for a keyboard (still not cheap back then) and overnight shipping. Had it been something more serious we'd have had to pay for an off-contract service call at extortionate prices, more critically it would likely have trashed the reputation of the operation just as it was getting going as our customers tended to know each other.

*It was a long time ago!

**A similar failure to pay a relatively small bill sent the whole business into administration a few years later. The transport company concerned skipped taking us to court and went straight to a winding up order, although that could probably have been defended the bank lost confidence and pulled the plug, The company had been valued at over a million pounds and was taken down by an invoice for just over a thousand.

Techie found an error message so rude the CEO of IBM apologized for it

Re: Nothing offensive, just impossible

I had something similar (albeit a trivial context) switching LEDs on a model railway in Python on a Pi. I merrily multi-threaded the provided routines for the I/O chip not realising they did a read-before-write to establish the current state, which of course then changed between read and write. The flashing light show wasn't quite what I had in mind for my simulated fluorescent tubes starting up, although it was easy enough to fix by writing my own routines that used a global variable for the current state,

Energy drink company punished ERP graybeard for going too fast

longest-running member of staff retired

I had one at a previous employer. I'd been brought in as IS Manager over the existing DP manager who'd been there a long time and couldn't cope with changing technology (he maintained manual stock cards for printer cartridges!) A few years later he decided to semi-retire and take on the evening operator role, which suited me; he was offered the choice of a retirement "do" then or later when he fully finished and opted for the latter.

Roll on another few years and there was a round of redundancies to meet a corporate target so it seemed a good time for him to take his retirement with an added redundancy payoff. When I enquired about the promised leaving do I was informed that, "The company does not provide recognition for people who're made redundant!" On the same day he left, with a very brief presentation ceremony and gift that a few of us had organised and paid for, there was an official company event, with free champagne and nibbles, for someone who'd been offered a role with the corporate in the US. I was asked why I didn't attend the latter - my response was fairly blunt.

Sounds like my first job (and I think I've mentioned this before) where I'd got my hands on a DEC Alpha and LN03 laser printer so could do rudimentary word processing and print out the result - to put in the internal email to the typing department who'd return it three days later with added typos.

Only way to move Space Shuttle Discovery is to chop it into pieces, White House told

Re: ......Airship.........

long narrow-boat could move 75 tons of coal with one english 'orse

That would be a barge not a narrow boat. About 25 tons on a motor boar and 30 on an unpowered towed butty or horse boat was the practical limit for most purposes (depending on the boat and waterway).

Blood-red bot stalks the burbs armed with . . . groceries

As per an earlier post similar units are in operation in the UK and have been for several years. Most of the doom and gloom hasn't happened but the reality is once they lost their novelty value they've been little used.

There are a couple of genuine issues I have seen or experienced:

It stopping half way down the street (due to the strange numbering) just out of WiFi range in an area with a poor mobile signal so you can't open it (had to have one person at the house doing the opening via the app and another to take the shopping out).

One sat very forlorn looking at a pedestrian crossing, waiting for someone to press the button for it to cross.

Logitech's MX Master 4 mouse buzzes with haptic feedback but lacks lefty love

carpal tunnel or impinged nerve

I can empathise on that one. I had steroid injections in both wrists and was referred for carpal tunnel surgery until two sets of nerve conduction tests ruled it out. The next referral was to Rheumatology where the registrar didn't have a clue but consulted with the clinical physio who happened to be in the department that day; she knew exactly what the problem was - trapped nerves in my upper back due to my spine not bending properly. Physio helped alleviate the immediate issues and I've self managed for 15 years or so but it's never going to be cured.

I *can* use a mouse left handed, I've sat at enough left handed users' desks over the years (and occasionally end up with two computers on the go at the same time) but I much prefer using my right hand. I could probably learn to be better with more practice but then there's the issue highlighted here, a reduction in choice of device. My current work mouse (a Cherry Stream) has two thumb buttons on the left side only which are easy to use with the right thumb but would be awkward left handed.

Although it's very much a generalisation I find left handed people are far better with their right hands than the opposite, probably through necessity!

Hardware inspector fired for spotting an error he wasn't trained to find

Conspiracy Theory

I'm not a huge believer in conspiracy theories and talk of brown envelopes changing hands* but I've also worked in manufacturing for a great many years and I'd be very suspicious of why the manager didn't want someone knowledgeable on the inspection team. The phrase, "What's in it for him?" springs to mind.

Full disclosure, my Dad ran an inspection department (largely before it was renamed to QC or QA) for many years and yes, there were inducements on offer to be lenient, in at least one case negotiated by the chief buyer without his knowledge. He would never compromise principles however and would treat all suppliers equally regardless.

*It's rarely that overt, it's donations to an election fund or holidays disguised as a business trips or similar.

The sweetest slice of Pi: Raspberry Pi 500+ sports mechanical keys, 16GB, and built-in SSD

Tempted but...

It's cool but for me has one major flaw. My current dev setup for Pi Pico programming is a Pi 5 with a small wireless keyboard/trackpad combo - it's the trackpad that would be the killer for me. Having to have a separate mouse/trackpad/trackball would be a nuisance (I'm old enough to have started in the days of keyboards only, I'm wise enough to not want to go back there!)

For me extend the length a few inches, add a trackpad and a cover over GPIO pins and I'd be happy. As it is my existing kit will do fine.

BOFH: HR discovers the limits of vertical mobility

Breakages...

At a former employer I was having arguments with the Payroll people over the shredder they were using for the back copy of payslips - there was no way it was data protection compliant as it was 1/4" strip cut and you could very easily reconstruct any paperwork. They wouldn't even head the warnings that a company had just been fined a substantial sum (IIRC £50k) over not shredding pay data correctly.

Strange how that shredder got accidentally dropped when being carried between buildings during an office move! I hadn't said anything but clearly the word had got out to the shop floor people assisting with the move.

I then also had to educate the admin people that the expensive replacement shredder would work a lot better for some maintenance occasionally, a bit of lubrication restored full performance, as you might say.

OpenAI says models are programmed to make stuff up instead of admitting ignorance

I've got a test query which I use, relating to our company and sample sizes.

ChatGPT now just says it doesn't have the info (correct answer).

Google has spouted something that is vaguely relevant but factually incorrect and doesn't actually answer the query; when I dive deeper it suggests contacting the company but also states that we are linked to an academic paper where experiments were done in 15ml test tubes - we supply by the pallet or truck load!

After deleting a web server, I started checking what I typed before hitting 'Enter'

Re: Been there, done that

I do the same with any significant changes in the SQL data, and generally put the update or delete commands as comments so I have to manually select the code to execute it

SELECT xxx FROM yyy WHERE zzz

/*

UPDATE yyy SET aaa = bbb WHERE zzz

*/

Of course the very fact this forces me to think about what I'm typing generally prevents mistakes but just occasionally it saves me, usually 'cause there's something I've missed in the WHERE statement.

BOFH: These office thefts really take the biscuit

Re: MAYBE THERE NEVER WERE ANY BISCUITS!!!

At one time at a factory I occasionally visited they literally had to count out the tea bags every day, depending how many workers were on shift - it was guaranteed that whatever was put out would disappear overnight.

‘IT manager’ needed tech support because they had never heard of a command line

I'm a Group IT Manager, I can do everything those under me can do (although not necessarily as easily or as quickly) but I wouldn't expect the C-Suite that I report to to be IT experts - it's not a big enough business to have a CIO or similar.

My first job was working for a (non-secret) government establishment. My boss had been there for years and knew his stuff IT wise but at the level above the management were rotated every three years and the incoming one could be from a different establishment and unrelated department. I'd actually prefer it if they don't know about IT provided they listen to those who do, the most dangerous managers are the ones who think they know but don't!

In the end I only met the boss's boss once, at my annual review, where he basically told me I was doing an excellent job, should be promoted to the next grade up as that's the level I was working at, but he couldn't recommend me as I hadn't been there long enough and it would be turned down automatically. I found another role shortly after.

So much for the paperless office: UK government inks £900M deal for printers etc.

Re: 'Paperless Office'

Not long after they'd launched the PERQ if memory serves - that was about the first mentions I heard of the Paperless Office, over 40 years later it's still not arrived.

Playing ball games in the datacenter was obviously stupid, but we had to win the league

Re: Hows that!

Especially when you've got convenient places to cool your cans of beer - or at least so I've been told!

It seems strange now but at my first job we had an on-site bar and many people would have a drink or two at lunchtime.

Not me but...

I was being shown round a non-secret Government data centre who were going to transfer some backup data from 300MB disc packs* to tape for us. They were very proud of their new auto-feed tape drive with a self closing door that would stop if it hit an obstruction (usually the lever to secure the tape reel) and demonstrated it with a packet of cigarettes*.

They then admitted that they often used to put their fingers in the way (especially if they were non-smokers) to demonstrate but the week before one of them had used his smokes and ended up with a very crushed packet after the stop sensor failed. They were a lot more cautious after that!

*This was a long time ago!

Techie ended vendor/client blame game by treating managers like toddlers

We've checked the port and there are no errors

BT used to be notorious for this. Due to location the connection to one of our plants was iffy to say the least, until we finally got a dedicated fibre line. Invariably after contacting BT it would be "No fault found" but the problem had mysteriously gone away.

Modern networking tends to be reliable and fault tolerant so people have either forgotten, or aren't aware, of how things were "back in the day".

Touching wood I can't think of how long it is since a single network interface failed but in the days of thin (10 base 2) ethernet it wasn't unknow for us to have to go round an entire segment systematically disconnecting individual machines until we found the one with the failing NIC (and that's after first changing the terminators at each end as they were also known to fail). The difficulty was that depending on the failure it could impact the entire segment, not just the one machine.

The plus point though was were were dealing with desktop machines with separate NICs*, not with network interfaces integrated into the motherboard, so it was generally just a case of swapping the failing card for another one (invariably NE2000 based), checking the interrupt settings and installing the driver.

*I think the last failure I had on a laptop the only solution was to disable the internal networking and use a USB - Ethernet adapter.

Google takes Photoshop to the woodshed with new image AI

The only tinkering I've done generally is on group photos at events where typically one or two people missed being at the shoot - the organisers invariably want you to edit them in. It's bending reality slightly but I wouldn't edit in someone who wasn't at the event at all.

Otherwise yes, brightness, contrast, colour, etc. do get tweaked to compensate for the lighting conditions.

Basic projector repair job turns into armed encounter at secret bunker

Not IT but British Waterways' method for securing bat boxes high up in trees involved four people and two ladders.

To maintain three points of contact with the ladder you had to have a person up each ladder, one to hold the nail and the other to hit it with a hammer (plus a person to foot each ladder which does make sense). The last thing I'm going to do 20' up a ladder is allow someone else to aim a hammer at my fingers and thumb!

Teen interns brute-forced a disk install, with predictable results

Re: Interns, unsupervised...

My boss hadn't been elevated due to incompetence, but his technical skills hadn't kept up with newer technology. I didn't mind - he could do all the boring management sh*t and I did all the fun stuff.

His worst one was trying to be helpful and manging to jam a DIMM into the socket the wrong way round! He then wondered why the magic smoke appeared when he turned the PC back on.

Re: Very lucky escape

You'd at least expect they'd return it as DoA (which wasn't all that unusual with drives*).

*Over the last 40 years or so I've seen drive reliability wax and wane, usually for any capacity range they start off poor, then improve steadily before the next new technology is introduced and the cycle starts again.

Sysadmin cured a medical mystery by shifting a single cable

Re: More than once

Unfortunately due to how I was made redundant at one role (back to my desk only under supervision to remove my persona items) I didn't manage to acquire the TDR network tester. There's no way anybody else would even know how to use it so I wouldn't' have felt very guilty.

Re: More than once

That's reminded me of another one. ACT Apricot had their own networking system which was point-to-point two wire cable. A customer had a new office building in progress and I asked to be able to speak to the person doing the wiring so we could ensure it was correctly installed. I was basically told I was being presumptuous as "they know what they're doing" but reluctantly they agreed to a site meeting, which turned out to be with the site manager, not a sparky.

Of course the wiring was incorrectly installed as a ring (zero information being passed on to the man actually doing the job), fortunately leaving the two ends joined at an accessible socket so I could disconnect and insert the required termination resistors, which had also been omitted, at each end.

They'd also paid a fortune for turned-earth-pin sockets for the computers (so nothing else could be plugged in), to be connected to a separate phase to everything else, as the systems were vulnerable to power issues and in particular didn't like computers on the same network segment being on different phases. The architect had ignored the fact there's a minimum phase-phase physical separation mandated and had put the special sockets right next to the normal ones, so the sparkies had wired everything up as usual, all upstairs on one phase and downstairs on another. The spend got even worse when it was discovered they hadn't provided any plugs for the special sockets and a motorcycle courier had to be used to get some urgently! Had we been aware of what was happening, and been able to pass the info on, we'd have simply put two network segments in with an opto-isolator between to eliminate any ground loop issues.

Re: More than once

I think the most ridiculous one I had was back in the days of cheapernet (10base2). I'd inherited the setup which mostly used the make-before-break sockets. For any youngsters (!) the max segment length was 185m and you could only have three segments with attached devices bridged together.

Our site had two main buildings, one occupied by the main company and the other by a secondary operation, and inevitably the computer room housing the AS/400 was at one end. We had one segment running from there to about 2/3 of the way down the building, the second ran from there, across the yard and just in to the second building then the third covered that building. Nearer to the AS/400 was mostly served by 5250 terminals on token ring but further away, including the second building, used PCs with emulation software via the network; the other building also had a file server for the secondary company's use.

Without bothering to consult or tell IT the secondary company decided they wanted more network ports so they got the server maintenance people to simply add a second network card in the server and hung them off that. Not long after they kept complaining about connectivity and how it was all our fault! It didn't take all that long to trace the problem, not only had they added a second network card but they'd configured it to bridge between the two networks, giving 4 segments and a very unreliable network. We insisted the bridging was turned off immediately and that any PCs using the AS/400 were attached to "our" network and not "theirs".

The UK’s cartographer maps mission to help people and business

Re: 45 years ago

OS being a bit difficult and wanting a royalty every time a bit of their map was displayed

I worked for a small software house at one time, the owner had been heavily involved in satellite positioning of oil rigs and with the first small marine systems becoming available he had ideas about producing a navigation system. In truth we wouldn't have had the resources but may have been able to get one of the big players interested if we could have done a proof of concept, however OS wouldn't even consider providing a small set of mapping data without a full business plan, profit projections, etc. and a substantial license fee based on that.

Shame really, it was another few years before anyone launched such a system.

Pay attention, class: Today you’ll learn the wrong way to turn things off

Re: And this is my major annoyance with Win11

I can certainly see it on all three of my screens (three 'cause I haven't got room for four!)

Wrong PC

I did once remote connect to the wrong PC and restarted it - I should have been more careful but two machines, one in our company and one at a sister company, had very similar IDs and I just connected and restarted without double checking as I knew our user was away from their desk.

It was noticed by the Dutch IT department but there was no comeback beyond a, "Don't do it again!"

Tech support team won pay rise for teaching customers how to RTFM

Manuals...

huge stack of manuals

Way back in my first role at a government establishment (not a secret one) 40 years ago we ran a couple of DEC VAX minis (an 11/780 and an 11/750) plus we had an ageing PDP 11/45 that was never actually turned on (we couldn't dispose of it as part of the purchase for the VAXen was that they were compatible).

We had a whole bookcase filled with the manuals for the two different systems, all in ring binders, so once a month my job as the junior was to go through all the issued updates and addenda, removing the old pages and inserting the new ones. It wasn't exactly a difficult task but you had to be very methodical (I would always tear the redundant pages out so they couldn't be mixed up with the new ones).

Towards the end of my time there I also acquired a DEC Alpha (another load of manuals of course) and we installed an LN03 Laser Printer so I had my first exposure to word processing - great, I could type my own letters, print them out and send them to the typing pool to be retyped!

Real estate agents use the power of AI to command plumbing, layout to disappear

Not Just AI...

I was looking at the details for a property, no real intention to buy but more surveying the market. I was slightly suspicious of the lack of external images, just one quite tight shot of the front.

A quick search on Google StreetView showed that the adjoining building was a funeral director's, with a yard at the back where the hearses and cars were parked, of course there was no mention of this in any of the descriptions.

Estate agents don't need AI!

Problem PC had graybeards stumped until trainee rummaged through trash

Re: Some Years Ago...

I made sure he knew that I knew! As he was the Deputy Managing Director (and my immediate boss) I couldn't really escalate it upwards!

Re: Pharmacists

Years ago the company I worked for were having a visit from the American corporate C Suite and the instruction went out that all desks, cupboard tops, etc. must be clear, everything must be tidy, etc.

Being IT this was never going to happen - too many bits of kit awaiting me dealing with them and little storage space so my office was tidy but certainly not clear. The CFO wandered in, had a quick look round, and immediately said, "Thank God somebody does some work around here!" We got on quite well after that the few times I met him, even sharing a few beers after a meeting in the States, although he never forgave me for the fact I had a Range Rover* and he hadn't been able to afford one with his bonus.

*An old a fairly beaten up Range Rover, not a brand new one by any means.

Some Years Ago...

Not exactly weird but my boss complained that his laptop had suddenly started misbehaving. I did ask if he could think of any events that might have triggered the problem but he was adamant there hadn't been anything. The bent and battered 9-pin D connector on the back (I did say it was some years ago) and the scratching told a different story - it didn't need much deduction to realise it had clearly been dropped onto a hard surface but as he was the boss I couldn't call him out on it.

Cold without the compressor: Boffins build better ice box

Re: Room temperature?

I just looked and the digital thermometer in my home office in the East Midlands of the UK is showing 27.5°C which is probably about right for a reported outside temp of 25°C. The fan is helping make it feel a bit cooler!

'Trained monkey' from tech support saved know-it-all manager's mistake with a single keypress

Re: Fortunate

Very much so - these days where I work is at the higher end of SME but I still interact with all areas of the business from shop floor and warehouse to C suite.