* Posts by KlausWaldorf

1 publicly visible post • joined 19 Apr 2012

'Perfect storm' drives electronics stores to EXTINCTION

KlausWaldorf
FAIL

Tesco ? No thanks

Recently bought a gadget from Tesco. Went wrong after about 6 weeks. Took it back and found that they have a strict "no refund / no replacement" policy on electronic goods.

Stuck in the store for an hour talking to their "tech support" wonks.

The "repair" option involves sending the item away (for up to 28 days) and I was told I may well get a refurbished unit back in its place. 2 weeks later they hadn't even sent the returns envelope.

After a lot of phone calls and emails I badgered them into giving me a refund.

I won't be buying any more electronics from them.