Just spent three and a half month getting a BT DSL broadband installed. Existing line on BT infrastructure with TalkTalk, spoke to BT business sales of course yes you are on FO infrastrucutre(no Im not I told them) but he told me I was. Plus a cloud phone. A week later a txt at 6.35 am told me the engineer was coming at 8 when I had an afternoon slot requested. Send staff in to open up, engineer arrives at 4.30 pm after ' a hectic day' looks at the shop, checks the line, cant find the DP goes away. India BT Cancels the F|O broadband and orders FO broad band. This farce went on for over 100 days. 12 hours engineers time on site, 7 engineers all to fix a problem that didnt exist, I aleady had a DSL router and a working phone line before BT turned it off and the broadband was off for 5 days. No netowrk diagram of the building, nor where my connection went to, the street cabinet it was supposed to go to didnt have FO cable and they could not find the intermediate DP. All identified by engineer visit one. No one read the notes followed up or anything. I was billed £500 for a missed engineer appointment when it was BT that missed it. £1200 for leaving BT business for BT Business and the cloud phone delivery was 3 months late. It took an email to the CEO to get this moving and sorted and even then the £1200 bill still got through. I did get 5 routers too posted everytime the cancelled the new FO broadband order.
The interface between BT and Openreach is useless, the BT Indian outsourced helpdesk is worse than useless, the whole thing is a diabolical mess. I should never have picked up the phone and called them