
Call charges
I bought a Nokia 6 from them a month ago. Nice phone and if you enable developer mode and turn off all of the animations madness the performance problems people have mentioned is way less of an issue.
The phone wasn't in stock but delivery was next day so they took my mobile number to call me when it was ready for collection. When I got no call, I called the shop on the number on the receipt to check. I got through three times but never got an answer so Ient to the shop anyway and got the phone, along with leaving a bit of a rant about calling an getting no response.
When I got my next phone bill I found a £5.45 charge on it for three calls. Calls to the shop I'd made to check if the phone was available. While I should have spotted this from the number it was on a receipt so a direct number for a paying customer and it does seem a but scummy to charge someone to do business with you.
It will be a cold day etc.