...HPE. It will be late, over-budget and will not function as specified. Not sure about the Joke icon :-)
148 posts • joined 13 Jan 2012
...That's right - the customers! It's obvious that they will just load up their prices to recover the £20M, plus a little bit extra for their trouble, and there you go.
This has always been the case with this fines to the big companies, it's always the customer that pays in the end. There is, presumably, someone responsible for the security of customer data and someone accountable when they do not do their job properly. It is this person that should be held to account and personally fined and/or jailed. Typically this would be a board member.
Of course this will never happen, but I can dream.
>>>A spokesperson at Virgin Media said the company is "always looking at how we can further improve our customer service.
How about answering your phones once in awhile. Earlier this year I had to make numerous attempts to contact you and eventually got a response 4 weeks after my initial attempt.
How about giving your customers and alternative method of contacting you apart from phoning you - since you seem reluctant to respond to phone calls?
To be fair, your internet service has been quite reliable up until the recent outage but your customer service is absolutely hopeless.
I worked on the 11/70 back in the day. The lights and switches were wonderful diagnostic aids. Unfortunately DEC introduced the lightless and switchless remote access front panel which you drove via the console device. Fault finding then became much more difficult and in extreme circumstances we resorted to putting back the "old" lights and switched front panel to get a grip of what was going wrong.
... at several banks a few years ago and almost every one of the senior managers at these banks considered IT to be an "overhead" rather like its cleaning services, catering, building maintenance, etc... The emphasis was always on containing day-to-day costs. But if anything went wrong...
...Fiorina was the beginning of the end of a once great company. Since her disastrous time there have been a succession of slash-and-burn CEOs, and one a notable crook, and the latest one has the perfect excuse for continuing this tactic "Well, it's the coronavirus, what else can I do?". The perfect excuse of another CEO with no vision, ambition, plan or drive to see further than keeping stockholders (i.e. gamblers) happy.
Where have all the real leaders and innovators gone?
...(not withstanding its foibles) cares not at all if the internet connection goes down or does not exist as far as its home automation tasks are concerned. Obviously it needs a connection for me to access it remotely, send me notifications and also for it to perform its automatic backups to a remote server, but otherwise it makes no difference to its automation duties if it has a connection or not.
I have no connection with Vera Control Ltd and quite capable of slagging it off for some of its 'features'
... started to die, the battery lasted less and less time, the device would start behaving strangely and just hanging. I looked at replacing it with another iPhone but the prices seem crazy to me. So, I got an el-cheapo Android device. I would rate it subjectively as 80% as 'good' as an iPhone at 30% of the cost. Several family members and colleagues have taken the same route. I think this is a big problem for Apple as well as the pandemic effects.
I've been using z-wave devices for over 7 years for this sort of stuff and devices I originally purchased still work properly despite the z-wave protocol being updated over the years. They are serviced by a z-wave controller that is the single point of access to the internet, so only one thing to worry about being well locked down. Even if the controller vendor, and it's servers, go belly-up I can still access the controller directly with a bit of jiggery-pokery at the router although some of the facilities delivered by the vendor's servers would go away.
"A classic case of the brainy and arrogant nerds designing something outside of real practical knowledge of the real world..."
I wonder if Boeing employed the same software engineers that programmed the chassis ECU on my BMW. When one wheel speed sensor failed it indicated all three GOOD sensors were faulty !!!
I left HP (as was) a couple of years prior to you and it was just as bad then. Had to get VP approval, in advance, to travel to a customer site to carry revenue-generating work. The approval was quite often denied. Insane. Travel mileage was "checked" with Google Maps to see if you went by the shortest route, the whole place was crazy. No pay rises for 5 years, even if you "exceeded requirements". I could go on.
...denied me access to my Natwest credit card account for about 5 days last week. When I called them they told me they knew all about it - well why the fcuk didn't you tell me Natwest? They said it was quite a widespread problem.
BTW - it was only after the 4th phone call that they admitted to the problem.
I switched from Sky who offered me 18Mb/sec FTTC to Virgin who offered FTTP at 200Mb/sec for less money! However the Virgin router's wireless is absolute crap so I also use it in modem mode with my own router - works a treat. I am not an apologist for Virgin but in 10 months I have had one short outage and the speed has been a revelation. When I was with Sky I had an outage a week on average, some lasting hours.
On my last "Performance Review" at HP, I was told the usual "No pay increase", No Bonus". I asked my manager since I have worked for HP for XX years, always went the extra mile for the company, always exceeded requirements - "Does loyalty not count for anything?" His reply was "No, not a thing. If you don't like it leave." So I did.
For the past 6 months or so Virgin have been digging trenches and laying cables in the streets in my area (and causing chaos, I might add). Several times I have spoken to them and they ALWAYS say that they can connect me "by the end of next week" - they have been saying that for at least 2 months now. I, and several people in the area, have given up on them and are now trying to get get BT/Openreach to connect us to their FTTC service instead - one person has been successful so far. Me? I'm still waiting for BT and Virgin and having to exist on my 2Mb ADSL service :-(
... other gimmicky products.
I got an Echo at the insistence of my wife and son a couple of months ago. Added a couple of "smart" mains sockets for some lights. For the first 2 to 3 weeks they loved it and used it all the time. But now, 2 months later, it sits there unused for days on end.
After the novelty wears off you come to realise that it is pretty stupid and is just a more difficult and awkward way of setting a timer or getting the weather forecast. I would not mind betting that in 6 months time I could surreptitiously disconnect her and put her in that bottom draw where all the other gimmicky items live, and no one would notice for days.
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