Re: "Act normally! Ginni and the team are here to see what Austin is really like."
LDS - That's why true entrepreneurs show up unexpected and look at how things really work.
I wonder. I suspect you are right that many CEO's have a bit of a delusion going on when it comes to visits. Some not so much.
I used to work in a tech support centre for US based storage appliance company a few years, ok a lot of years back. Our CEO was coming to visit the place (not only the support centre but also euro HQ). I was (don't hate me!) a tech support manager there and was working to the of shift with the guys and we started talking about the CEO and the visit. On of the team said the CEO would never come up to the centre to see them hard at work as the clock headed towards 7pm. The company made a big thing of being a team etc so thought bugger it.
I went down to the reception area where the great and mighty had congregated and was lucky enough to catch the CEO sort of by himself at the buffet. Now not really having much truck with this kind of thing I asked him if he'd like to visit the tech centre. He readily agreed and I must say the look on the faces of the people in reception as I ascended like some tech support god (ok ok...maybe not but I enjoyed the look of horror/shock on my local compatriots assorted EVPs, SVPs and senior leadership very much). I engaged in some small talk on the way up, mainly about my team.
So we reach our floor and I introduce the CEO to the team. Who then went around to each of my engineers shook hands and spent a good twenty minutes chatting with the guys. He then went around the rest of the centre and met the other teams also working late shift.
Frankly if you cannot approach execs then there is a major problem.