Re: "Surely an IT manager should know the difference between Word and Excel?"
Neither Word nor Excel are layout applications. Sure, people use them for layout all the time. That doesn't change the fact that Word and Excel are the completely wrong tools for the job. But millions of users can't be wrong, wasting hours and hours of their lifetime layouting documents using Office and inevitably producing abolutely terrible documents? Someone certainly would tell them - not Microsoft, maybe, but somebody would. And they'd certainly believe that person and... Uh, oh...