Re: Whilst this may be true...
Couldn't agree more. After 6 months on EE, having been drawn in by the promise of faster mobile broadband and the opportunities it offered for improved mobile use, I am no longer with them thanks to an inherent flaw in the EE 4G network which means that when your phone is connected to and using the 4G network (think regular email collection, FB updates, using the internet....) it has trouble receiving the page on an incoming call that causes it to drop down to a voice carrying network.
It looks as though either the handover to 3G or lower from 4G either takes longer than the maximum auto-redirect to voicemail, or it just doesn't receive the signal, which means you don't receive incoming calls. As you might imagine, this doesn't go down well with the missus.
I spent 3-4 months with EE doing a raft of network tests, sending handsets to be repaired, swapping handsets, etc, only to come to the conclusion that it was an issue with EE rather than handsets (neither WinPho nor Android would function properly). On this basis, with the assistance of the tech support guys at EE I was able to establish that the offering wasn't fit for purpose and what I considered to be my very expensive contract wasn't meeting the basic requirement of providing me with a reliable mobile phone service.
After a fair bit of back and forth, and an email to the CEO of EE, they agreed to let me out of the contract with 18 months left to run. While I have nothing but praise for the call centre teams who had to deal with me in a somewhat frustrated state, the network got a big thumbs down as somewhere in there the technology really wasn't working properly. There's plenty of similar experiences all over various forums too. I hope that other network providers are able to avoid this massive problem.