TalkTalk took money from my account after they I canceled with them and still owe me.
I was originally with Tiscali, then TalkTalk bought them and wanted me to move to the TalkTalk billing system. I told them I didn't want to and that as a result they would just end my contract without a MAC. I had got fed up of having no service (both technically and customer service) so I decided to try to leave anyway.
I spent literally several hours on the phone to various countries. First stop was some kind of guard/vetting person in I think Phillipines. Eventually I got through to South Africa where they couldn't find me on their system as it only gave the name of one person in the household, not me, for the phone, not broadband. I was then informed I needed Tiscali billing and was put through to someone else. That person was sat close to the person that put me through to them. They still couldn't help. I spoke to the manager. I eventually got the cancelations department who tried to stop me from leaving first by telling me I'd been with them for years so why would I want to leave, then he got nasty and insinuated that I might stop my direct debit (even though my contract was up anyway). I wish I had. I pleaded with him and got a MAC. So then I left but TalkTalk took money from my account. So I spent more time on the phone and eventually got through to the "billed after cancelation department". Oh dear, not a good sign if they've got a department for such things! I explained to the person, who was quite good for a change, she agreed TalkTalk were at fault but they'd have to send me a cheque because they could no longer bill anyone from the old Tiscali billing system. TalkTalk have not returned my money.
This is not whinging - I've been robbed.
Joe Chapman, Oxford.
Biting the hand that feeds IT
