Posts by EngageToday

Facebook deletes hacked Pages, destroying years of work

where?

Can you please post a link to the FB help page that says

"...giving someone is a good way to ensure that you never lose admin, as you can give access to someone else and if they have been admin for a shorter time than you they can't delete you."

I have never seen such a page. The only guidance I saw was the page linked from this article where FB warns us all that making someone else an admin gives them the same level of control as we have. As admin we can promote anyone we want to admin, remove people, ban people, and revoke admin privilages. Promoting someone else to admin obviously gives them the same level of access... that is what it says in the help page. Giving someone else that level of control over a page that you spent two years developing, someone who is not on your payroll, employee or outsourced service provider, is just silly.

what is the problem with Facebooks help page entry on this subject?

It makes clear that if you grant someone else admin privilege to your Facebook Page you had better be sure you can trust them because they have the power to boot you.

Page creators can always access pages they created, even if they have been removed from the admin list, booted from the page and banned. They can read the page as well as anyone else. They just can't post to it.

I control several pages. Although I have admin privilege on most of them there are a few where I do not. I have only created a few pages. There are others in my team who do that for me. If they stop working for me it is right and proper that I can remove them from the admin list. I would hope to not ban them unless they are causing problems for the rest of the community but still, I am not taking a chance by leaving former employees with admin access in place.

Facebook is part of the fabric of the social network

As such it only makes sense that businesses use it to engage with their community.

I am not talking about marketing to that community, although some marketing is reasonable, I am talking about the customer experience and customer service enhancements using Facebook allows.

These kinds of problems do help to highlight why business users need to properly invest in their social networking activities. Doing it on the cheap, getting a mate to share the admin tasks, is a sure sign that the business has not given any thought to their social networking strategy.

Would you send some guy you meet at a cafe to represent your business at a trade show or conference? If you would then you are not reading this because you are in court waiting for your Bankruptcy to be finalised. If you are serious about your business do not give that level of access to someone whose pay you do not control. It really is that simple.

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