Not All Theft Recovery Solutions Have Backdoors
I am the Founder & CEO of GadgetTrak, we also provide theft recovery software for laptops, however take a very different approach. We have always taken issue with the "back door" approach where staff are granted access to customer's systems, we also do not take screenshots. We do gather location data and capture photos of who is using the device along with network data, however this information is sent directly to the owner of the device, the software can even be configured to use their own mail servers. The information we gather is enough for law enforcement to follow up on the recovery and our high recovery rate speaks to this. No system should grant employees with back doors into their customers' systems, the weakest link in the security chain is always human.
Biting the hand that feeds IT
