Heard of Uber Eats?
I do a part time delivery job for a well known take away firm, and we recently "partnered" with Uber Eats, right at the peak of the lockdown-induced rush.
So here's what happens. Something pops up on a device telling us the order and the ETA of the driver. Except, that the driver might not actually turn up for hours, if at all. Often, food goes in the bin and the customer gets a refund. To circumvent the situation where customers end up with cold food, we now prepare the food but don't cook it until the driver arrives.
This of course, just pushes the frustration onto the drivers. So in turn, they now press the button that tells us they've "arrived" when in fact they haven't.
This is the problem with Uber, it's not a coherent organization, it's just an app that attempts to stitch together different organisations and individuals in an ad-hoc way. As a company they take no responsibility for the ensuing chaos, the wellfair of their "self employed" employees, the integrity of said people or the wellbeing or concerns of their customers (as has been proven time and again with Uber taxis).