Get a Life.
I was a former Plusnet customer, over the 18months I was with them my service was poor and Plusnet stitched up customers to a "You stay, we pay" contract. It would take you 5 yeasr to pay back the activation on your Broadband line.
Email servers dumped a number of time (no backup), poor traffic management. Plusnet endded up being the joke of the communication industry.
He go what was coming to him!!