No change then
Goes with their shocking email support, clueless telephone support and "If we give you a tenner will you go away?" attitude when you go higher up the chain..
I spoke to someone who 'worked in Stefan Langkamps office' a few months back to complain about the website never being available, always being slow and the generally rubbish user exeprience - her comment was "Yes, we know it's not great, we have lots of comments about it.." - enough said, if you ask me..