Played for Almost Two Years
I played Kingdom of Camelot since October 2009 when it first came out in FB. I seen a lot of changes in the game - some for the good. However, lately I also have observed that they seem to care about if you spend money. This game has been in Beta since October 2009. It was first managed by Watercooler and then Kabam took over. It seems that the Customer Service went south when Kabam took over and bit off more than they could chew. They would continuously, and still do, open up new servers so they could allow more people in to play instead of taking inactives out and repairing the problems at hand. For example, I had tickets with the same issues going on today that were reported last year in early summer 2010. All we would hear was: We are working to resolve this issue. Thank you for your patience. Well I think that people's patience are wearing thin as this is part of Customer Service. I do not play anymore because of the recurring problems in the game. The only benefit - making friends. But is the stress of poor Customer Service and not fixing issues that have been a problem for over a year worth it? That is the question and why I chose it is not and walked away but still support those who play.
Biting the hand that feeds IT
