"Because god forbid anyone would want to verbally place their order with another human in 2024."
I don't go to McDonalds very much now, but every one I've been to in the last 6 months is laid out in such a way where there is no one to speak to in order to place an order. They all want you to use those crappy stand up massive tablet screens. There is a counter but no one is ever at it (or looks to be at it) unless they're there shouting out the order number for collection.