Re: I disagree
Thats practically what I said, its ok in specific scenarios. Once you reach a certain size however it normally makes no sense at all because you are less likely to require a static system (more users = more chances even if the chances are small).
Outsourcing in other areas falls flat on its face too (experiences from both private an public sectors below):
Cleaning -> we had an increase in theft after outsourcing as it was a variety of people coming in and out so it was hard to prove who it was
General Maintenance -> Suddenly having to get 3 quotes to get a lightswitch changed, more expensive for the common jobs
IT -> Slower support response times, more poorly trained staff -> worse user experience -> expensive change requests -> less flexibility
Care Assistants -> Due to employee terms being reduced (£7/hour, no sick pay, no pension) high turnover of staff leading to much worse care quality for people who required care
I really could real them off. I am not saying it can't work but it often doesn't make sense once you reach a particular size. This is the same regardless of the size of company. For example where I work we Outsource the management of our PABX - this makes sense because we only have 100 phones to manage and we couldnt justify keeping all the spares and experience in house.