Gaining hardware but losing software = losing market share?
My teenage sons both have iPhone 4 phones that are just about to be able to replaced for free through my mobile carrier's two year contract renewal plan. I showed them the new iPhone 6s yesterday, and both of them said they wanted to go Samsung. What?!
My eldest said he uses his phone primarily for music, and he is tired of the loss of more and more of the features he likes due to software bugs. That resonated for me, because the only reason I buy iPods, and I have bought several, is to listen to podcasts. The podcast features I like have slowly disappeared over time due to software bugs. (E.g., I used to be able to sync the podcasts to my iPod and listen to them in order--feature now broken. E.g., the podcasts used to be removed from my smart playlist as I listened to them on the iPod so the most recent unheard podcast was always at the top--feature now broken.)
Is the technical debt of Apple's software catching up to them in a way that will dampen new sales? In my small market survey,100% of iPhone users' reaction to the new iPhone is not to get a new one--for free--or even an old one, when their contract is up, but to switch to Android.