"It's Public Expectation We Have to Meet"
I spent my career in this field, going from pen & paper to automatic dispatch and live fleet reconfiguration systems. Not only do some executives want to 'leave their mark' on the agency, they all want credit for their forward-thinking brainpower without having to master anything. And if they have ever overseen more than 2 employees they believe they can run New York City.
One fearless leader in the San Francisco area decided too much paid time was "lost" when employees changed work positions; to eliminate them moving from one cube to another she decided our system should be designed to have employees switch areas of responsibility at designated times (every 2 hours) by signing on & taking over their next assigned area or district with a computer command. Therefore the city would get more productivity out of the workers by having them sit in place for 8-10 hours (!) ...eliminate noise by no one interacting on the floor (no briefing or handover of critical information)....and in the remote chance that a district would not be picked up right away - leaving scores of responders on the street with no communication - well, we had IT onsite. Remember this is daily emergency operations! The plan was stopped because senior managers teamed with IT in a near-revolt - that's what it takes for this dimwit to get a clue. Her mission is to massage statistics and accumulate toadies. Citizens, patients, crime victims? Please. They do nothing for her. It's amazing she's still in place with her contempt for staff & the city that pays her.
Biting the hand that feeds IT
