Not a fair assesment
To be fair, I am please that you have had good service from both providers, and I myself had excellent service from VM all the while the service for Broadband was up. When it was up, full 10MB no probs. As soon as any issues arise and you need to engage the help desk, thats when the problems arise.
I have had too many calls to count to the helpdesk where they a) dont understand the actual issue, b) try and fob you off with excuses
I don't blame the helpdesk, they are scripted to provide 1st line, I get it. I am techy minded so understand some of the process. But VM's main fault is not providing decent updates/information to customers experiencing issues.
As the the minorities have undue influence... just because you do not have issues doesnt mean nobody else is....