Re: Supply pipe location
We had a leak at our (newly installed) water meter. Water was pouring out and running down the street (costing us money) so we complained to the water chaps several times. Eventually a man sauntered out, lifted the cover and poked about with the gushing pipe, causing it to leak with renewed vigour.
"Yeah, it's knackered", he said when asked what the problem was, chalked around the cover in blue chalk, and off he went. 10 days later (with neighbours down the road considering sandbags) another van turned up and the leak was duly repaired.
We were informed that we wouldn't be charged for the excess water that had simply run down the slope to the nearest drain, huzzah! A few weeks later we get a bill for many hundred pounds from the water company. We rang up, explained, quoted their email, and eventually they grudgingly accepted that we didn't have to pay. Great. Two days later we get a bill in red, demanding the immediate payment of the outstanding many hundreds of pounds. More calls and emails ensued.
"Oh yes that's fine, just ignore the bill, it's all automated," we were told. So we did. A second very red bill duly arrived, more calls and emails, and eventually the billing machine (I assume) was quietly informed that it could stop now.
Phew, we thought.
A week later we got a bill from the waste water company for many hundred pounds as they calculate their bill as a (quite large) percentage of the incoming water used. More calls and emails.
"We need a letter from the water company" they said, so we rang them and they said they'd send one explaining the situation, not to worry. A week later we get a red bill from the waste water people. More calls and we were told they had sent the relevant letter, if we really insisted they would have to resend it at great inconvenience (resending an email is such a drag). We insisted. Cue very red bill, more calls....