Business Cases
Very few businesses owners or profit & loss owners seem to understand simple business cases any longer, and are swept up by the IT department or vendor selling smoke and mirrors.
I was a programme manager in a large mobile phone company, and the director of the customer service division used to hand all the “business cases” from the IT dept to me to filter them. My favourite was “New TV screens for the contact centre”, that claimed that slightly bigger flatscreens on the walls of the call centre would reduce the agents time spent looking at the screen by 0.1 seconds per view, and save 6 minutes a day for all 2,000 advisors hence a huge saving.
Obviously that one went in the bin, but before I worked there, many like this had been passed.