* Posts by premitel

1 publicly visible post • joined 25 Feb 2011

Operators to get new SMS 999 obligation

premitel

999 Calling from PBXs

One of the key issues in the proposed amendments is that the 999 caller location identification requirements now apply to all Communication Providers that allow dialling to national telephone numbers.

At present this requirement applies only to public telephone network operators.

There is also the requirement that Communication Providers must at least provide 999 caller location information that is granular and accurate to the postal address of the caller.

This means that organisations that have IP-PBXs with centralised break out will have to ensure that the location of a 999 caller from a PBX extension is somehow passed automatically to the BT or C&W PSAP.

This is not a trivial exercise with IP-PBXs that have extension mobility using devices such as softphones and wireless phones where the extension number does not provide a reliable indicator of the caller's location.

It seems that we are moving towards the situation in the USA where solutions that offer enhanced 911 location identification capabilities are mandatory.

This is going to be an important issue for my larger clients.