Re: Maybe Not..
It's probably only to be expected that disconnections said what they did... they're not exactly going to get people calling up because they're happy with Orange/EE coverage. Disconnections agents tend to speak to people not happy with the operator's service for some reason..
As for the mobile coverage going down the pan, in the first year or so of "two networks running as one", there were always going to be teething problems as the whole roaming/inter-network handover technology was rolled out, and then became seamless. Oh, and the customer-facing staff are far removed from those actually involved in the network. There were some big problems in Northern Ireland too, but those are now almost resolved.
In other words, network service did get worse for a while before it got better - omelette and eggs theory applies. Oh, and I'm not an EE 4G user... 4G is definitely priced for early-adopters which I'm not. But I am seriously impressed with EE's network rollout on 3G & 4G, and a VERY satisfied Orange user on 2G & 3G... having first-hand experience of one of the Cornerstone networks and being very aware of how far behind they are.
Mind, that's one of the other problems - EE (the 4G brand) is competing with Orange & T-Mobile who have excellent 2G & 3G. (cue people with coverage problems on those networks to reply....). Having said all that... competition is a great thing, and the UK telecoms market would not be where it is now if it wasn't for EE very seriously "upping the game".
Rant over!