
Proper result
I phoned T-Mobile this afternoon to advise them they have broken their contract terms and I would be walking away as advised by the Ofcom rules. The person I spoke to was apologetic and informed me even their own staff were having the cap imposed.
After checking with someone he came back and offered me a poor discount on my monthly account. After I refused and reminded him it was lawful for me to walk away from my contract and read him the Ofcom directive he came back with a revised offer of a discount from my monthly bill.
This was quite pleasing as I never ever get near to the data cap they were trying to foist on me.
I accepted the offer and references were exchanged. Then I read they have performed a U Turn and will not be capping data plans of existing customers (mugs).
I'm hoping he pressed the buttons and I still get my generous data plan with a whopping great discount for my trouble. Fingers crossed.
T-Mobile you have let Orange influence the way you operate. What a stupid way to handle this situation and to add insult to injury the line in the original notice
"if you want to download, stream and watch video clips, save that stuff for your home broadband".
Is the worst notification I have ever read, not only is it rude, it implied that they had some right to tell you what you can and cannot do with a service you have paid them for which had no restrictions.
Idiots.