Most frustrating thing about the outage was if you looked at BT's status page all it said was that some customaers in a few areas of the country were having issues with their connection when it was very obvious from looking at twitter or downdetetctor that it was very widespread and effecting a lot of people!
I have used BT as an FTTC supplier for a few years now and they have been very reliable, couple of outages that have been short and very quickly rectifified so no real complaints about the odd outage but their status page really should be properly updated so people dont waste time cheking/changing their own stuff when its something BT need to resolve.