But salesforce forgets about ITS OWN CUSTOMERS!
Benioff may (or may not) be right about the importance of connecting all things social to business CRM.
But as a heavy user of Salesforce (an AMAZING cloud platform with extraordinary customisation potential before you even start trying to write code) what bothers me is that for all the talk of THE ERA OF THE CUSTOMER or whatever and social bla bla.... Salesforce has yet to make a responsive, user-friendly mobile app for goodness sake.
And the user interface is slower than it should be, unattractive and can't be "skinned"... and I think Salesforce has generally failed to explain to the world that it's more than just a CRM package - way more - you can pretty much run your whole business on it - even if you don't give a monkeys about social media.