I'm all for increased security, so I went to their website, changed my password to a random generated one (I have no idea what it is) and saved it in my password manager Blur. Then I went to see if they had a 2FA option. There is yay! But only via sms/phone call, boo! But wait, after enabling SMS 2FA, I can then enable a backup 2FA via an Authenticator App, but you cannot remove the SMS 2FA.
I signed in on my mobile and it sent me an SMS rather than using the authenticator app.
They are nearly there, but they need to push to use the authenticator app as the first choice and give the option to remove SMS as 2FA (in fact encourage it), sim swapping is incredibly easy to do, use of it to take over accounts has exploded recently. SMS 2FA cannot be trusted anymore.
I've removed SMS 2FA from my google account, name cheap and anywhere else that gives me the option.
Sharefile is probably the most important account I have, I use it to transfer customer data. That thing needs to be secure. They should up their game with regards to 2FA.