Isn't it nice?
Isn't it nice when you are recognized at your local coffee shop or pub?
The server knows you, knows what you like, what you usually order and can have you liquored up or caffeinated in your preferred manner faster. You create a relationship with that person. YOU get to know THEM too.
That kind of interpersonal relationship is a good thing.
It builds communities.
You'll never get to the same level with an ATM, the banks wouldn't have it:
You: Hi B.O.B. (Bill Outlet 'Bot). Can I get £20 please.
BOB: Hello Greg. One moment.
....
You only have £16 in your account.
You: Oh. How embarrassing. You don't give £10 notes, do you?
BOB: No. I'm sorry...something going on at work? I notice you haven't received your pay.
You: Laid off. But I've got some prospects in the works.
BOB: Well...I've got plenty. Here, take £50. It will be between us. <blink>wink</blink>
You: Wow. Cheers Bob!
BOB: Tell Linda 'Hi' from me.
Next week BOB is replaced. There are interpersonal relationships, and then there's money.
Now a more likely scenario:
....
BOB: No. I'm sorry...something going on at work? I notice you haven't received your pay.
You: Laid off. But I've got some prospects in the works.
BOB: Laid off. I've updated your bank records to indicate that. A loan officer will be in touch and the mortgage team will be reviewing your outstanding debt and reassessing your interest rates.
You: Uh. This is temporary, another few days and I'll probably be back at work. There's no need to...
BOB: Policy Greg. You agreed to us gathering "personal and pertinent" information on you when you signed up for the account. We're just protecting our interests. You understand.
You: Who else are you going to tell about this?
BOB: I just emailed Linda with the changes in your employment status. You had told her, right?
You: Uh...
BOB: Linda just texted me. She says "WTF".