So common
Once went to Paris (from Oxfordshire) to discover that, actually, they were correct - the network cable *was* plugged into the printer. It was not, however, plugged into the wall...
19 publicly visible posts • joined 4 Jun 2007
My favourite ever support call to Dell: "The PSU on this server's failed, can you send a replacement?"
"Sure, we just need to run some diagnostics and collect some logs...."
"Don't need that, just send a new PSU"
"Well how can you be sure it's the PSU without collecting the logs?"
"Cos when I connect a power cable blue sparks and smoke come out of it"
"....OK, I'll just arrange a replacement now...."
My favourite tale of aircon woe is actually adjacent to the server room - in the mailroom there was an aircon unit which, as it turned out,didn't drain to the outside, but to the adjacent room. If you cut the power to it, instead of siphoning the water away, the water just overflowed in the other room... through the false floor...to the floor under the server room....where some wag was running 2 racks off some Argos-standard 4-ways.... The company employed a new cleaner, who dutifully turned off the aircon in the mailroom on her first night - cue hi-jinks :-(
I've had an almost identical experience - spent a week walking into a server room to find a soaking wet floor, with no explanation why. Eventually discover, hidden behind a partition, the drain for the aircon in the adjacent post room - the aircon that the new cleaner not just turns off, but cuts the power to every night (no, I don't know why the aircon unit had a massive cutoff switch next to it) and dumps the water onto the server room floor...
Since they first had bad "unfair" reviews from the press, Tesla's media loaners have extensive logging set up on them to prove what liars journalists are (that's how they knew the car in the Top Gear test hadn't actually run out of charge). No-one's ever mentioned if that's set on the production models as well though....
I'm now on my 2nd Tocco (heading for my 3rd), and I've seen several other people in forums who've been through 3 or 4. The phone itself is nice enough, and handles most things fine - with the small exception of phone calls. About 40% of my calls drop out within 15 seconds for no apparent reason. This was a problem that was known in the first version of the firmware but was allegedly fixed in the second. Since both my phones have been v2, I'm guessing it's either not fixed properly or Vodafone's custom firmware broke it again. This problem with signal (the strength bars can wander between 1 and 5 while standing in one place) also extends to 3G - 95% of the time the phone will choose GPRS, but if you force it to use 3G it finds a 4 bar signal).
In short, nice phone, very usable but not that reliable as a phone. Pity really...