Given PAC code 21/12/2017, still not ported
I've had a SIM with what was Life Mobile, the MVNO that was run by Phones 4 U and then managed directly by EE when they went into administration, since June 2016 and everything was perfect. I then decided to move another number, from The People's Operator, to them as well.
I had my new Plusnet Mobile SIM up and running in the 1st week of December 2016 then got my PAC code and started the port with them on 21/12/2016.
It's now the morning of 11/1/2017 and the number has still now been ported.
S**t happens, I know, however the real kick in the teeth has been the total lack of customer service. I've not been kept in the loop, no direct communication from them, I only get a response from them when I myself kick up a fuss, and I've been told things by them that were straight up lies and contradicted by other customer service employees.
It's the lack of honesty and appropriate customer service that so disappointing.