I never get tired of hypocrisy fails
I never get tired of hypocrites hoisted by their own petards.
8241 publicly visible posts • joined 15 Jul 2010
How can I talk to Tier 2 to start with?
You can't and for good reason. Tier one is to fix the EBCAK (PEBCAK) problems and keep the techs who have real skill from being swamped with idiots.
The things that irritates the hell out of me is when this they pull this crap internally on me when I need to talk to the department heads to resolve the problem.
No, you can't fix it, this is way above your pay grade. I need to talk to your boss. I could fix myself, but I don't have the admin access.
Fortunately, as time goes by, I end up with the dept heads contact info, but sometimes I still have to submit a regular trouble ticket. Procedures and CYA, you know? But even then, I have full admin control over the ticket if it goes sideways and I've taken over quite few support issues from the lower tiers in my time.
Exactly. They've turned complex art into clipart and we know what happened to that market. Dead. And their business model was already screwing artists. Oh it was good at first, and then it turned all the work into a cheap commodity with most artists being paid pennies.
This development has just sealed the deal.
The nails in the coffin are that anyone will soon have cheap to free access to this technology.