Re: Helpdesk?
That looks very nice.
And free?
8241 publicly visible posts • joined 15 Jul 2010
"They look to technology to enhance quality of life, not as yet another means to be subservient to the workplace."
Good luck with that. My experience has been that the IT's sole purpose to make things more complex and then make it even more complex.
I have no doubt this is done by the tech geeks (and I is one) for job security, but it seems as if IT has been going backward for a number of years.
Very large iDevice repair center in my town. National, in fact. And no, it's not California.
Basically, you are right. It's not really a repair center, but a refurbishment center and even then, only to a point. Screens. Batteries. Hard drives.
Apple's repair process is indeed to just "black box" everything, recommending that the customer keep their personal data on the iCloud so they can just clone the new device.
My personal experience supporting these is that they really are quite reliable and rarely do the machines themselves fail. Often it is the user who has done something to it whether software or physical harm. Notice I said rarely. It does happen, but the hardware failure rate I've seen is incredibly low compared to all other brands.
They are also the most stolen device.
Companies will STILL need people with a clue about networking - ie how in the heck does this magic 'data' get to and from the 'servers' - ie people who understand and can troubleshoot layer 2 and layer 3 problems.
You know that we know that, but often management does not. ESPECIALLY at the executive level.
Class action lawsuits no longer benefit anyone but the lawyers.
I've said it before and I'll say it again: "Free market" means free to eff you up the arse without consequence.
Big business is stealing from you everyday and there is not a damn thing you can do about it.
Obama’s commandants need a rewrite?
- The torture was under Bush
- Congress blocked closing Gitmo
- You got the secrecy part right
- Obama pulled the troops out of both countries with only a token remaining force until handover
- Crimes in the name of national security weren't invented yesterday.
Knee jerk much?
Thanks Don.
I also forgot one very important thing and you just reminded me: vendors.
Or more specifically, the PoS repair guy who is paid by the job, not the hour or salary, has to travel across town all day in his own vehicle and is NOT on the retail payroll and doesn't make squat from his weakly paycheck. (yes, I spelled that right) And paperwork out the wazzoo.
That's probably how it's done these days.
When I first looked into this as a job about 8 years ago, the going rate for on site repair was about $40 per job. No pay for going to the UPS/FedEX and shipping the bad parts back or picking up new parts. No guaranteed min number of jobs per day or week. But I signed on anyway but I really needed jobs.
I received not ONE single dispatch in 2 weeks. That was the end of that.