I got the renewal notice from 123 a few weeks ago, about renewal in October.
As I only manage 1 domain, I thought this was strange as I renewed <domain>.co.uk in March.
After re-reading the email I noticed it was for <domain>.uk
I tried to login to my 123 Control Panel - login failed.
Attempted to invoke "forgot my password" - never received an email to change password.
Had to phone support. After 20 minutes in a queue (probably because many people were calling to complain),
I eventually got to talk to someone, She did not apologise and just advised me to login to my control panel
and change auto-renew to off.
When I said that I could not access it, she checked my account and tried several things to resolve this.
She then gave up and raised a ticket for me. She checked my <domain>.uk was not set to auto renew, so I would not be charged.
I asked for an email confirmation when my control panel access was resolved.
She said that she would instead phone me back when resolved.
Last Friday, after no call or email, I tried to login again with no success.
Tried "forgotten password" and this time got an email with a link to change password.
Changed password, which now requires 12 characters. Wonder then this was changed and this was why I could not login earlier.
Just glad that I only manage 1 domain.