TWC Rips Customers Off
TWC totally ripped us off and charged us $100 for an ancient cable modem that we *supposedly* didn't return, however the facts are we made an upgrade to our service in early 2015 which included internet phone, so a technician came by and installed the new modem/phone service which is integrated into a single unit, then took the old antiquated Motorola Cable modem we had been renting from TWC for about 10 years (probably paying 10x what it was worth new over those years) with him when he left.
TWC stopped charging us rental for the cable modem after the upgrade and we heard nothing else about it until we moved into the apartment upstairs many months later, whereupon changing our address, all old data from our TWC account available to us online was deleted and no longer exists, no paper trail for the customer, and TWC then began claiming we never returned the Cable Modem. What a perfect scam, delete all customer records available to them, then start claiming items were not returned.
We contested this claim, but talking to TWC customer service is like talking to a brick wall; useless. TWC never dropped the issue, even though we've been customers for over a decade who never, ever paid one single bill late, and finally sent it to collections. At this point we had to pay for this extortion perpetrated by TWC as otherwise it might ding our perfect credit rating.
Great way to treat honest long term customers; TWC are thieves and extortionists!