An evidence based approach
We're tech professional mostly. Smart people, I would have thought. We should take an evidence based approach when talking about this Act and how it is supposed to work. The Online Safety Act has its problem, but nothing like on the scale or scope of what some of you are suggesting. There are some publications explaining what will happen and how it will be enforced. Please read them. Here's one from gov.uk. I've linked to the heading "How the Act will be enforced."
https://www.gov.uk/government/publications/online-safety-act-explainer/online-safety-act-explainer#how-the-act-will-be-enforced
It states that criminal charges only apply where information requests are not followed and for non-compliance with enforcement notices.
OfCom provide a tool to determine whether a service is caught by the Act. The start page for that is here, and it links to some other resources:
https://www.ofcom.org.uk/online-safety/illegal-and-harmful-content/check/
You answer a few questions, and if you find that the Act applies (for most of what we are talking about, it does), you can click a button "Check how to comply", which brings up this:
https://www.ofcom.org.uk/Online-Safety/check-how-to-comply/
Four steps:
"Step 1 - understand the harms
Step 1 will help you to know which kinds of illegal content to assess, and to make accurate judgments about your risks.
Step 2 - assess the risk of harm
Step 2 will help you use evidence to assess and assign a risk level to: the risk of harm to users encountering each of the 17 kinds of priority illegal content and other illegal content; and also the risk of harm of your user-to-user service being used for the commission or facilitation of a priority offence.
Step 3 – decide measures, implement and record
Step 3 will help you identify any relevant measures to implement to address risk, record any measures you have taken, and make a record of your assessment.
Step 4 - report, review and update
Step 4 will help you understand how to keep your risk assessment up to date, and put in place appropriate steps to review your assessment.
Based on your answers to questions asked within the tool, we will provide you with compliance recommendations for your service. It will be of most use to small and medium sized businesses but could be useful to any in scope service provider. "
The tool mentioned above is still being developed. It will provide recommendations. Following those recommendations would be a good way of ensuring compliance, but the recommendations are not law. I can imagine a recommendation that communities develop and publish a sensible set of rules and that those rules are enforced.
For the vast majority of online forums to which the Act applies, once you understand what content to look out for, step 2 will result in an assessment of minimal risk, because they are already operating in a manner that catches this type of content and deals with it quickly or there has never been such an incident in years of operation. That cycling forum mentioned in the article would be one such. In the latter case, step 3 will involve working out how to ensure that such incidents are caught and dealt with. For example "We will moderate our channels by providing a means to flag inappropriate content as well as proactively tackle inappropriate content that moderators discover themselves." If OfCom accepts the risk assessment and the measures, then you're good. There might still be some incidents which slip through the cracks. This is not a violation. It just means that the risk assessment probably underestimated the risk. If OfCom order removal and you don't comply, that would be a violation. There would have to be a process of appeal because a regulator is in a quasi-judicial rule. Step 4 is not unlike what we're having to do every year for GDPR.
I think there are some legitimate concerns around things like hate speech, and there had better be clear advice on that. Often people report things for hate speech which do not qualify. It could come down to an enforcement notice, and that would need to be complied with. Fines and, at the most extreme, criminal prosecution are reserved for responsible parties who do not carry out the duties imposed by the Act. If you do not perform and submit a risk assessment, you could be fined, but it won't be £18 million pounds or anything like that. Complying with the Act means carrying out steps 1 through 4, responding to information requests, and complying with enforcement notices.
Some of what the Act is attempting to do may seem pointless (age verification, etc), and perhaps it is. But I really don't think this is armageddon for service providers. If you disagree with any of what I've laid out, then I welcome your thoughtful and polite reply. /ducks