
Zen
I had a Zen that failed within 6 months. Sent it off to Creative for a repair. It took them 3 weeks to acknowledge receipt. I had already put a claim in to the Royal Mail at that time.
After 6 weeks and constant chasing by me, I emailed their press office to get their UK address to complain to Trading Standards re: Sale of Goods act. Only then was something done.
I got refunded for my player, and all the accessories I bought (was offered for the player only originally, but I had £70 of accessories), and the postage costs. I got nothing for the 10 weeks of arsing about it took.
And to add to that, instead of sending the unit that had been sitting in Poland for week to Creative Ireland, they sent it to me, so that meant more chasing.
I liked the Vision M, but after that pisspoor customer experience, I will never, never, never, ever buy Creative again.