How site visits work
Luser - My XXXX is broken it won't switch on
Helpdesk - Have you checked its plugged in and all switched on
Luser (about 1 second Later) Of course it is do you think I am a fool etc
Helpdesk - I'll get somebody out to look at it.
Arrive on site
What won't turn on then?
XXXXX
and its all plugged in?
Of course it is do you think ect ect
OK, let me take a look (seeing plug sitting on the floor and a new coffee machine plugged in)
Pass Luser said plug
Could you just hold that for me please
Could you just plug it into the wall please
Just try the XXXX now please
Oh, look it started working
All the above is said loud enough for the office to hear so when they plug it in you always get somebody who twigs it just needed plugging in ans says so. Luser id then mocked by fellow Lusers.
Next time a call comes from that office and they are asked to check they do check not wanting the humiliation doled out to the first Luser.
Nasty but efficient.