It would seem that not much has really changed in the last half century
I have foolishly purchased car insurance from the RAC. This is 'online only' . When I got an email to confirm purchase it told me to check online and download the important documents. There was only ONE document. I downloaded it . It told me repeatedly to check this document with Certificate Of Insurance (COI). THIS WAS NOT INCLUDED. All emails received state you cannot not reply to these emails. There is only ONE method of contacting them - click the 'CHAT' button. I tried clicking it. NFU. I tried tabbing to the CHAT button. Hit, "ENTER" . NFU. Tried entering CTRL keys for Enter, New Line and FormFeed. NFU.
I have used Firefox for 22 years (and have got the T Shirt). How can a website NOT work when clicking a button to go to another window?
In desperation I used my mobile phone, this DID work for the CHAT button. The following is paraphased.
Typed my problem in to the chat prompt . The response was "do want help. Type in your question". I repeated my question for second time. The response from the chatbot "Ask me what you ever want. I repeated my request for the third time.This is on a mobile phone with out a mouse. I could only select one word or the complete chat so far to try and copy and paste. Getting frustrated and stressed out.
Not only has the technology NOT progressed on 54 years even with 3 trilliion dollars spaffed on LLMs this year, it has regressed so much that simple click on a button does NOT WORK on a web site.
I know that MS does not test anything, but I thought an insurance company would do a little of testing before they market themselves "as an online' solution.