* Posts by amvlad

1 post • joined 22 Mar 2010

Dodgy BitDefender update bricks systems

amvlad

BullGuard Oficial Statement

To all concerned BullGuard costumers,

Please accept my sincerest apologies for the problems you experienced this weekend. The problem was caused by a faulty update which mistook ordinary operating system files for infected files.

BullGuard takes full responsibility for the inconvenience you have experienced and we are doing everything in our power to help all the affected users restore your computer, and to ensure that this will not happen again.

What happened?

• On Saturday, March 20 at 16:40 GMT BullGuard released a signature update, which erroneously detected many operating system files as infected with "Trojan.FakeAlert.5".

• At 17:18 GMT we removed the faulty signature update from our server and rolled back to the previous one.

• At Sunday 21st at 11:40 GMT the signature update was repaired and released again.

The BullGuard Support Team is ready to assist you 24/7, as always. Live Support will still provide you with instant support, and can be accessed by following this link:

http://bullguard.com/support/live-support.aspx

You can also contact us by e-mail. Please be advised that due to increased e-mail traffic caused by this incident, we have had to temporarily switch to a response time of 24 hours for all e-mails received.

Additionally, we believe that the following links will be helpful to you:

• Initial troubleshooting steps:

http://bullguard.com/support/system-status.aspx

• Further troubleshooting information for all operating systems affected:

http://bullguard.com/support/tech-guides.aspx

Again, I sincerely apologize for the problems and inconvenience this has caused.

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