seen it before
I have been working with a customer holding their "partner" to account, looking at their monitoring system which the partner did not want to give me access to I see some KPI massaging by their AI Agent call logging and resolution system
it see a hung service, logs a call, restarts the service automatically and closes the ticket
15-20 minutes later the same service change and the action is repeated
that one service caused nearly 50 tickets a day all successfully closed on a first call / action by the automated system without actually fixing the underlying issue, we fixed the issue and call rate dropped as did the KPI's for the partner