My conversation with Dell last month
16:04:28 Customer Mike Imrie Initial Question/Comment: Choice of operating system
16:05:03 System You are now being connected to an agent. Thank you for using Dell Chat
16:05:03 System System Connected with Bhanu_Koduru
16:05:08 Customer Mike Imrie Hi
16:05:18 Agent Bhanu_Koduru Hi
16:05:28 Agent Bhanu_Koduru Thank you for contacting Dell Sales Chat. This is Bhanu, your Sales Advisor. Please give me a moment while I review your query. In order to Help you better can you provide me with your email address and Telephone number in case we get Disconnected I can call
16:05:33 Agent Bhanu_Koduru How can I help you
16:06:08 Customer Mike Imrie I'm a proud owner of a number of Dell systems, and each of them runs Linux. My question is, how do I buy a system from you, without paying for software I don't want?
16:07:28 Agent Bhanu_Koduru Can I know your requirement and which machine are you looking at ?
16:08:26 Customer Mike Imrie Anything. I have needs for mini-netbooks, laptops and desktop systems.
16:09:08 Agent Bhanu_Koduru Ok.......Let me inform you that we cannot degrade any system
16:09:25 Customer Mike Imrie degrade?
16:10:23 Agent Bhanu_Koduru means if any comes with the specs online we cannot take it out any specs
16:10:48 Customer Mike Imrie So, which systems do you sell that don't come with Windows?
16:11:18 Agent Bhanu_Koduru We dont have any machine without OS
16:11:44 Customer Mike Imrie Which systems do you sell that come with a Linux OS?
16:12:43 Agent Bhanu_Koduru Let me check for you
16:18:14 Agent Bhanu_Koduru We dont have any machine with the Linux OS
16:18:34 Customer Mike Imrie er, what about http://www1.euro.dell.com/uk/en/home/Laptops/ct.aspx?refid=notebooks&s=dhs&cs=ukdhs#subcats=&navla=&a=65235~0~399477
16:20:14 Agent Bhanu_Koduru Do you want the mini netbook ?
16:20:45 Customer Mike Imrie I want to know what other products you sell with a Linux (Ubuntu) OS
16:21:19 Agent Bhanu_Koduru
Bhanu_Koduru pushes page, http://configure.euro.dell.com/dellstore/config.aspx?cs=ukdhs1&kc=yy&oc=N00B1001&x=0&y=0
16:21:29 Agent Bhanu_Koduru Only this netbook has the Linux OS
16:21:57 Customer Mike Imrie Why no other systems?
16:23:14 Agent Bhanu_Koduru It is not available at the moment although it is mentioned on the technical specs of Precisions Desktops
16:23:33 Customer Mike Imrie OK, Thanks for your help.
Biting the hand that feeds IT
